How can I pay?
Is there any commission on the sale?
NVbay charges a commission of 10% plus VAT on the off-set price in business-shop products.
A transaction was successful when the product was shipped from the seller to the buyer and the second one had informed NVBAY that the product received it in the same condition as the ad.
NVbay is entitled, at its option, to change its Purchase Policy. All payments are made in Euro, unless otherwise specified in these Terms and Conditions.
Payment has not appeared in Paypal account. What should I do;
You should inform NVbay.
Who is calling the courier company?
The courier company is called by the seller
Is it possible for a vendor to choose his own courier company?
The seller has the option of choosing which courier he/she wants, while setting the prices, shipping costs, company and delivery time.
When will the seller deliver the product to the buyer?
Immediately after payment the seller is obliged to send the product. Depending on the shipping company that has chosen to make the shipment, time is also different. In any case, before the order is confirmed, the purchaser will be informed of the exact time required on a case-by-case basis. NVbay proposes that the relevant shipping number be entered so that the buyer can control the shipment.
How much is the shipping cost?
The shipping costs depend on the transport company chosen by the seller as well as the weight of the product as well as the shipping address. In any case, before the order is confirmed, the buyer will be informed of the exact amount of the shipping charges
Who is charged with refunds?
Repayment costs in the case of transactions between individuals are borne by the purchaser, unless otherwise specified by the private seller in his posting.
In dealings with a Store, the issue of refund costs is governed by the policy of each Branch.
What if the product is not returned to its original status?
If the product is not in its prior status of delivery, NVbay is obliged to hold the money until the case is fully elucidated. NVbay is obliged to deposit the money only in the case of the court or extrajudicial agreement of the two parties.
What if the buyer wants a change in the product eg size
When it comes from a business and is available for the product in question then there is the possibility of communication between the two parties to change the product, again defining the shipping costs.
What should I do if the product does not fulfill the specifications of the description?
When a product comes from a business and is available, there is a possibility of communication between the two parties in order to change the product it. But first they should again define the shipping cost.
Can the buyer return a product?
The return of products is determined by the policy that the Store has developed and applies. In any case, it is noted that the consumer is entitled to an unjustified withdrawal within 14 days. In the case of a transaction between private individuals, then he will be returned under the conditions and conditions set out in the PRODUCT RETURN section above and the posting of the individual vendor.
Can the buyer cancel an order?
If the seller has not sent the product sold, then only the buyer can cancel the order by pressing the Cancel Order button from his Orders history.
If the buyer changes his mind about buying?
There is a possibility of an unjustified withdrawal within 14 days for products sold by stores and according to the policy of the Branch. Corresponding possibility is not foreseen for transactions between individuals.
The right of return does not apply to products that are not suitable for hygienic reasons and which have been unsealed at delivery. These products are for example: underwear, swimwear, cosmetics, pantyhose, earrings, perfumes, facials and other related items to the above. In any case, any such non-refundable product must mention in advance that cannot be returned for hygienic purposes.