FAQs

Navigation & Buying

How do I find the product I am looking for?

The process is simple. On the NVbay Homepage on the Search Bar you type the name of the product you are looking for and press enter or click on the magnifying glass at the end of the Search Bar to start the search. You can also browse through the categories from the Main Menu or select all categories and choose the one you are interested in.

 

How do I order the products I want?

You can order the product you want even as a visitor to NVbay if you do not want to register for an account at the moment. First, you select the category and then the subcategory which the product belongs to. Click on a product you like and on the product page you can specify the quantity you wish to buy. Then you either go to the "Buy Now" option or place the product to the "Basket" in order to continue your browsing. If you choose to purchase the product directly, then you will be transferred to the Checkout Page where you fill in the following fields:

Click the visitor's option and fill in the form with your personal information

  • fill in your address ( then the seller will inform you about the shipping cost, this ammount will be addet on the product price.
  • check the acceptance box for the terms of use
  • and press the order confirmation button

 

What is a shopping cart?

A shopping cart is a virtual space where you collect the products you have chosen to buy. Your shopping cart remains active with the list of products you want to buy so that you can complete your order whenever you want. If you do not complete the transaction quickly, some of the products you have placed in the “Basket” may be purchased by another user and then will no longer be available.

 

What is a Wishlist?

A Wishlist is available only for the registered members of NVbay. A wishlist stores you favourite products. Products can be added or moved from the wishlist to the shopping cart and vice versa.

 

How do I make an enquiry about a product?

You can make an enquiry about a product only if you are a registered member of NVbay. You can submit your question to the product page by selecting the Tab: Questions. The question which is submitted is public and it is at the discretion of the Seller to respond to you or not.

 

What do I need to know about Ratings?

The ability to submit user ratings is only for registered NVbay members. Your rating can be submitted to the product page by selecting Tab: Ratings. The evaluation will be available in public.

 

Is direct communication between seller and buyer allowed?

Direct communication between seller and buyer is allowed but is public.

Users

How do I become a user?

The process is very simple. In the main menu, there is a tab on the right named "Account". Click on it and fill in the following fields in the New User tab

 

For Businesses

Fill in the following fields

  • name of person responsible:
  • name
  • VAT Number
  • tax office
  • address
  • phone
  • e-mail address

 

I forgot my password

On the Login page, you see the phrase "Forgotten Password". If you click on this phrase, the system asks you to enter the e-mail address associated with your account. Click submit to have a password reset link e-mailed to you.

Sellers

How can a seller edit his/her profile?

You must first be logged in to your account. Then click on your User Name and automatically you transfer to your Dashboard. In the third section, which has the title "My Sales" you select the seventh button “Profile". Then your profile page opens, where you can make any changes you want in your profile.

 

How do I upload my products?

To be able to upload products for sale on NVbay you must first have subscribed to it.

Then, from the NVbay home page, clicking on the 'Sale' option in the top right corner you are redirected to the product fill form. There you have to enter all the required information, which is marked with an asterisk.

You also have the ability to add any other information you want, for example: a manufacturer of the product, which helps buyers find your product faster. Then add the photos of your product and click the 'Submit' button.  Your product is being reviewed by NVbay administrators and if approved is hosted on its website. If your product is not approved by NVbay administrators, they will contact you directly to resolve the problem.

 

How do I remove / deactivate a product? How do I edit a product?

You must first be logged in to your account. Then, if you place the cursor over your User Name, you will open a small menu with the first option "My Products", which you click on. Then you are transferred to the page «Your Products». There you see your products and at your right side of the four symbols:

  • Magnifying glass: transfers you to the product page
  • pair: disable posting
  • pencil: you can make changes at the product
  • x: delete a product

 

When and how does the Seller receive the money for buying and selling?

IF THE SELLER IS BUSINESS/SHOP:

The money from buying a product is released by NVbay to the vendor/shop immediately after the buyer's payment has been posted to the NVbay account. However, if the Customer has selected “Cash on Delivery” , the Company will proceed in advance to the Seller's account of the amount received, minus the commission rate, with the information received by the Company from its receiving courier company of the product / order by the Consumer and payment of the price. In the case of cash on delivery, the products will be dispatched only through the courier company, that NVbay cooperates with. The cooperation of NVbay with the companies of all kinds is legally enforceable, having been preceded by a co-operation agreement signed by both parties.

 

 

 

 

How do I reply on questions about products?

A prerequisite is to be a registered member and be logged in. If you do double-click on your User Name, you are transferred to the dashboard. In the third section which has the title "My Sales" you select the ninth button "Questions". Then you are transferred   to the page “Question Management”. There at the right side of the page you see a magnifying glass. Click on it and you can answer the question you have received. The message will also appear in the profile.

Payment & Delivery

How can I pay?

  • PayPal

Is there any commission on the sale?

NVbay charges a commission of 10% plus VAT on the off-set price in business-shop products.

A transaction was successful when the product was shipped from the seller to the buyer and the second one had informed NVBAY that the product received it in the same condition as the ad.

NVbay is entitled, at its option, to change its Purchase Policy. All payments are made in Euro, unless otherwise specified in these Terms and Conditions.

 

Payment has not appeared in Paypal account. What should I do;

You should inform NVbay.

 

Who is calling the courier company?

The courier company is called by the seller

 

Is it possible for a vendor to choose his own courier company?

The seller has the option of choosing which courier he/she wants, while setting the prices, shipping costs, company and delivery time.

 

When will the seller deliver the product to the buyer?

Immediately after payment the seller is obliged to send the product. Depending on the shipping company that has chosen to make the shipment, time is also different. In any case, before the order is confirmed, the purchaser will be informed of the exact time required on a case-by-case basis. NVbay proposes that the relevant shipping number be entered so that the buyer can control the shipment.

 

How much is the shipping cost?

The shipping costs depend on the transport company chosen by the seller as well as the weight of the product as well as the shipping address. In any case, before the order is confirmed, the buyer will be informed of the exact amount of the shipping charges

 

Who is charged with refunds?

Repayment costs in the case of transactions between individuals are borne by the purchaser, unless otherwise specified by the private seller in his posting.

In dealings with a Store, the issue of refund costs is governed by the policy of each Branch.

 

What if the product is not returned to its original status?

If the product is not in its prior status of delivery, NVbay is obliged to hold the money until the case is fully elucidated. NVbay is obliged to deposit the money only in the case of the court or extrajudicial agreement of the two parties.

 

What if the buyer wants a change in the product eg size

When it comes from a business and is available for the product in question then there is the possibility of communication between the two parties to change the product, again defining the shipping costs.

 

What should I do if the product does not fulfill the specifications of the description?

When a product comes from a business and is available, there is a possibility of communication between the two parties in order to change the product it. But first they should again define the shipping cost.

 

Can the buyer return a product?

 The return of products is determined by the policy that the Store has developed and applies. In any case, it is noted that the consumer is entitled to an unjustified withdrawal within 14 days. In the case of a transaction between private individuals, then he will be returned under the conditions and conditions set out in the PRODUCT RETURN section above and the posting of the individual vendor.

 

Can the buyer cancel an order?

If the seller has not sent the product sold, then only the buyer can cancel the order by pressing the Cancel Order button from his Orders history.

 

If the buyer changes his mind about buying?

There is a possibility of an unjustified withdrawal within 14 days for products sold by stores and according to the policy of the Branch. Corresponding possibility is not foreseen for transactions between individuals.

 

Exceptions

The right of return does not apply to products that are not suitable for hygienic reasons and which have been unsealed at delivery. These products are for example: underwear, swimwear, cosmetics, pantyhose, earrings, perfumes, facials and other related items to the above. In any case, any such non-refundable product must mention in advance that cannot be returned for hygienic purposes.

 

Protection, Security & Rights

How secure are my transactions and my personal data?

Your transactions are protected by an online security system (SSL and digital certification Comodo Multidomain EV) which guarantees a completely secure online environment.